PBPS Online Support Is Here: Bringing The Full In-Store Shopping Experience Online

Pool Builders Pool Shop has refined the in-person shopping experience and made it digital; meaning you can now get services that were previously limited to only in-store shopping wherever you are. We have utilised a digital chat assistant to help our customers get the best possible experience from our digital pool shop.

This online support feature for Pool Builders Pool Shop connects you directly to one of our friendly staff members. Unlike other online chat tools, you won’t be speaking to a robot. When you send us a message, it goes directly to a technician or other staff member.

PBPS new online technician support service

What Does This Mean For Online Shopping?

This feature makes the PBPS shopping experience more convenient for users. Now you can be given instant, custom quotes and speak to real people at the touch of a button. This way, you get all the convenience of online shopping with the same level of assistance as what you’d get walking into our store.

Get Custom Quotes On The Fly

All pools are different, and sometimes to get the right equipment, you need a quote that considers custom specifications and several other variables. Because of that, some items we stock can only be sold if you have had a conversation with a qualified technician.

By using our new website chat service, one of our trained experts can provide a custom quote for you in just minutes. There’s no submission form or phone call needed (of course, we’re always happy to call if you need further assistance).

After, you will be provided with a custom cart link that includes the price for the custom quote. From there, it’s as simple as going through the checkout as you would on any other eCommerce website. Because we’re local, you can expect fast delivery and friendly customer service at every step of the way.

Handsome man on his laptop while at the pool

How Does It Work?

If you have any questions about an item, or there’s no displayed price, just press the ‘Click for a price’ button, and a PBPS staff member will be in touch quickly. Someone will be online during all business hours. If you get in contact after hours, we will respond as soon as possible on the following business day.

Once Your Purchase Is Complete

After receiving your custom cart and completing the purchase, you can leave the rest to us! Our team can organise delivery and even assist with the installation of your pool supplies or pool equipment.


Happy family enjoying time by a blue pool

This Service Is Only Available Through PBPS 

You won’t find this intuitive service anywhere else. At Pool Builders Pool Shop, we’re dedicated to creating the best possible online pool shop experience for our customers. We have always strived to streamline our customer experience to get you the important things you want quickly and easily.

If you’d still like to meet our friendly team in person, swing by our shop at 347 Ipswich Road, Annerley, QLD, 4103, Australia. We’re always happy to help a customer online or face-to-face!

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