Terms & Conditions

When making an order, you must follow the instructions on the site as to how to make your order and for making changes to your order before you submit it.

Once you select a product that you wish to order, irrespective of any price you have seen, you will then be shown at the checkout the price you must pay including Goods and Services Tax (GST) and any other charges you are liable to have the products delivered to the address provided by you.

Unless otherwise stated, all products are charged in Australian Dollars.

You must pay for the order in full at the time of checkout by one of the options we offer on the site. You must be fully entitled to use the payment method for your purchase. The payment method must have sufficient funds, credit, or other payment facilities to cover the cost of the purchase. We are not responsible for the decisions of payment providers to allow you to use their service or provide any warranties or assurances about them. You may elect to store your payment details/method to your account for future and faster purchases.

If you have discovered you have made a mistake with your order after your have submitted (checkout) your order, please contact us immediately. Please note we cannot guarantee that we will be able to amend your order as per your instructions.

When you place an order, you will receive a confirmation by email from us. This email is an acknowledgement of your order and is not an acceptance of your order. A contract between us for the purchase of goods will not be formed until you receive a shipment confirmation. We are not obliged to supply the product until we have accepted your order. We may in our discretion refuse to accept your order for any reason including but not limited to:

  1. Unavailability of stock (in which case we may ask you to resubmit your order or offer you an alternate product or size).
  2. We suspect that you may sell our products to other consumers.
  3. If we suspect your order is fraudulent, or suspect credit card or payment related fraud.
  4. If there has been an error in imagery, price, product, or description on the site.
  5. If there has been an error by way of wrongful inclusion in an item in a particular sale or promotion.

We reserve the right to process your order and we also preserve the right to cancel your order. If we have cancelled your order before it has been accepted, we will promptly refund you the full amount via the way payment was made. We will not change any terms applying to an existing order that has been already accepted by us.

The terms that will apply to any such order are the terms that applied at the time the order was placed.

Pool Builders Pool Shop reserve the right to cancel online orders with pricing, image, or description errors.


We reserve the right to disclose your personally identifiable information as required by law and we believe the disclosure is necessary to protect our right and/or comply with any judicial proceeding, court order, or legal process served on our website.


Links on the Pool Builders Pool Shop site to external entities are not covered within this policy. Please refer to their website for their Terms & Conditions.


You indemnify and hold us, our related entities, affiliates, and our respective officers, agents, employees, harmless from and against any and all claims, demands, proceedings, losses and damages (actual, special and consequential) of every kind and nature known and unknown including reasonable legal fees, made by a third party due to or arising out of your breach of these terms or your breach of any law or the rights of a third party.