We respect your privacy and are committed to handling your personal information in accordance with the Privacy Act 1988 (Cth) (the “Act”), the Privacy Amendment (Enhancing Privacy Protection) Act 2012 and the Australian Privacy Principles (APPs).
Collection of Your Personal Information
Your personal information is not collected if you only browse the website.
- We collect your personal information directly from you,
- When you register as a member of this website,
- When you place an order via the website,
- When you interact with our customer service representatives; or
- From other sources that we may have available to us.
The information collected from you may include your name, mailing address, shipping address, telephone number/s, email address and other transaction and registration details that we may require.
If you choose not to provide us with your personal information, we may not be able to provide the information, goods or the service you may require, or to fulfil one or more other purposes of collection of your personal information. Given the nature of our business, it is not possible for you to purchase goods from us anonymously.
We do not collect your credit card or banking details as payments are handled by Stripe and PayPal. Please check their websites for details of their privacy policies and security measures.
We will always collect your personal information directly from you unless it is impracticable for us to do so.
Cookies may record information about your visit, including the type of browser and operating system you use, the previous site you visited, your server’s IP (internet protocol) address, the pages you access during your visit to our website and any information downloaded by you. While this anonymous statistical data may be aggregated and used in broader statistical analysis by us and our web monitoring service provider to improve our services, at no time can we personally identify you as a source of that information.
Use & Disclosure of Personal Information
You acknowledge and consent, by using our website, that by providing your personal information to us that we may disclose your personal information for the purposes for which it was collected or for a related or ancillary purpose, that could reasonably be expected. We use or disclose your personal information for the following purposes:
- To facilitate and process your order,
- To facilitate and process payments for your order,
- To carry out and respond to any requests you may have,
- To our third-party service providers to assist us in providing and improving our service to you, and to analyse trends in sales and better understand our customers’ needs or to develop, improve and market our products and services to you,
- For regulatory reporting and compliance with our legal obligations, under any legislative or regulatory scheme that may apply,
- To various regulatory bodies and law enforcement officials and agencies to protect against fraud and for related security purposes,
- To seek your feedback in relation to customer satisfaction and our relationship with you,
- To monitor or improve the quality and standard of service provided to you by Pool Builders Pool Shop Pty Ltd,
- To notify you of offers that may be of interest to you; and
- To better understand your preferences.
Our third-party service providers are organisations that include those that may assist us with research, mail and delivery, security, professional advisory, banking, payment processing or technology or other services that we may use regularly or from time to time. Where we engage third-party service providers to perform services for us, either regularly or from time to time, those third parties may be required to handle your personal information. Under these circumstances, those third parties must safeguard this information and must only use it for the purposes for which that information was provided, although we are not responsible for ensuring this. We will, however, conduct reasonable enquiries to ensure your personal information will be held securely.
Other than the above, we will not disclose your personal information without your consent unless disclosure is either necessary to prevent a threat to life or health, authorised or required by law, reasonably necessary to enforce the law or necessary to investigate any suspected unlawful activity, such as fraud.
We conduct marketing campaigns to alert you of our goods and services, including any specials that we believe you might be interested in. We generally do so via e-mail. These campaigns are subject to laws relating to SPAM with which we are committed to complying. If you provide your personal information to us directly, for example when you sign up to a newsletter or open an account, you will be asked to consent to your personal information being included in a database for use in direct marketing by Pool Builders Pool Shop Pty Ltd.
If you do not wish to receive marketing material from us, you can opt-out or unsubscribe by contacting us either via the website or on 1800 808 133. All emails and newsletters from this website will allow you to opt-out of further mailing by clicking on the link or responding “unsubscribe” on emails or “STOP” on SMS.
As part of the services that we provide to you, we may:
- Use personal information that we have collected about you to identify a product or service that may benefit you; and
- Contact you from time to time to let you know about a product or service that we believe you might be interested in.
Holding & Securing Your Personal Information
We hold your personal information in our customer relationship management software database.
We have implemented appropriate physical, electronic, and managerial security procedures in order to protect personal information from loss, misuse, alteration, or destruction. Access to your personal information is limited to those who specifically need it to conduct their responsibilities and to fulfil your order.
Pool Builders Pool Shop takes all reasonable steps to destroy or permanently de-identify your personal information where it is no longer required and to protect your personal information from unauthorised access, disclosure, loss, misuse, and alteration.
Accuracy, Access To & Correction Of Personal Information
We take reasonable steps to ensure that the information we hold about you is accurate, complete, and up to date. To assist us to do this, please provide us with the correct information and inform us if your details change. You may update your customer details at any time by accessing your online user account or by contacting our office.
If you believe your personal information is inaccurate, incorrect or out of date, you can contact us and we will take all reasonable steps to ensure your personal information is accurate, up to date and correct.
If we deny you access to your personal information, or we refuse to correct your personal information, we will provide you with the reason for such denial. If you then wish us to attach a statement from you to your personal information, advising that you believe the information we hold is incorrect, inaccurate or out of date, we will take all reasonable steps to append that statement to your personal information.
Pool Builders Pool Shop Pty Ltd may contain links to other websites which are owned and operated either by related or other parties. You should make your own enquiries as to the privacy policies of these parties. We are not responsible for information on, or the privacy practices of, such websites operated by other parties.
Transmission Of Your Data
While care is taken to protect your personal information on the website, unfortunately, no data transmission over the internet is guaranteed as 100% secure. Whilst we have implemented appropriate security measures, we cannot guarantee the security of any information you send us or receive from us online. This is particularly true for information you send to us via email, as we have no way of protecting the information until it reaches us. Once we receive your information, we take every step and are required to protect it in accordance with the Act.
Website Hosting & Cross Border Disclosure
Your personal information is hosted on a server in Australia, in which case, we will comply with the data flow privacy standards under the Act, for example, by taking reasonable steps to protect the information being held, used, or disclosed by the recipient consistent with the Australian Privacy Principles.
Changes To Our Policy
Our Privacy Complaint Process
If you are concerned with the way your personal information has been or may be handled, please contact our Privacy Officer via our online enquiry form. If your information has not been handled in an appropriate way, we will take steps to remedy and rectify your concerns in a reasonable time.